Terms of Use

1. Purpose and acceptance of the Terms

The purpose of these Terms is to define the conditions under which the User accesses the Tembo Platform and uses the services it offers. They govern the creation and management of the account, acceptable use of the services, the rights and obligations of each party, and the conditions for suspending and terminating access.

Use of the Platform requires full and unreserved acceptance of these Terms. By creating an account, accessing the Platform or using any of its services, the User acknowledges having read and accepting the Terms without reservation. Where account creation requires it, acceptance is evidenced by an express checkbox, time-stamped and retained by Tembo as proof.

These Terms apply without prejudice to the Terms and Conditions of Sale (T&Cs of Sale) specific to ticketing, which govern any ticket order, and to the Privacy Policy. In the event of any contradiction, the T&Cs of Sale prevail regarding the sale and payment process, and these Terms prevail regarding the use of the Platform.

The User declares that they have the legal capacity required to accept these Terms and to use the Platform. Where the User acts on behalf of a legal entity, the User warrants that they have the authority required to bind it.

2. Description of the services

Tembo provides an integrated professional-events platform comprising the following services, which may evolve over time:

Tembo acts as a technical intermediary between organizers (sellers) and attendees (buyers); it does not itself organize events and is not a party to the event-services contract.

• Online ticketing: listing for sale, ordering, payment, issuance and control of electronic tickets, under the conditions defined by the T&Cs of Sale.
• B2B networking: creation of a professional profile, attendee directory, introductions and contact management within events.
• AI matchmaking: suggestions of relevant professional contacts based on the User's profile, interests and stated objectives. These suggestions are recommendations and do not constitute a solely automated decision.
• 1:1 messaging and video conferencing: exchange of messages and arrangement of audio/video calls between users as part of networking.
• Analytics: dashboards and performance indicators (attendance, sales, engagement, return on investment) intended primarily for organizers.

3. Registration and account

Access to certain services requires the creation of an account. The User undertakes to provide accurate, complete and up-to-date information upon registration, and to update it in the event of any change. Any inaccurate, misleading or fraudulent information may lead to the suspension or termination of the account.

Login credentials (email address and password) are strictly personal and confidential. The User is solely responsible for keeping them secure and for any activity carried out from their account. The User undertakes to choose a strong password, not to disclose it to third parties, and to inform Tembo without delay of any unauthorized use of or breach affecting their account, at contact@tembo-event.com.

Each User may open only one personal account. The creation of multiple accounts, identity impersonation, or the use of an account by anyone other than its holder is prohibited. The account holder remains responsible for all actions carried out under their credentials.

The User is responsible for the data and content they publish through their account (profile, messages, event information) and warrants that they hold the rights necessary to disseminate them.

4. Roles and responsibilities — organizers, attendees and Tembo

The Platform distinguishes between two categories of users, to which different responsibilities apply.

Organizer (seller): the organizer creates and publishes events, defines their characteristics, program, dates, locations, and the nature and price of tickets. The organizer is the seller of the event and is solely liable, vis-à-vis attendees, for the provision and quality of the service. The organizer is responsible for the accuracy of the information it publishes and for compliance with the regulations applicable to its event. Where it collects and uses attendee data for its own purposes, it acts as a separate and independent data controller from Tembo.

Attendee (buyer): the attendee browses events, purchases tickets, completes their networking profile and connects with other users. The attendee is responsible for the accuracy of their profile information and for complying with these Terms in their interactions.

Tembo (intermediary): Tembo provides the technical infrastructure (ticketing, networking, matchmaking, messaging, video, analytics), collects payments on behalf of organizers via approved processors, and provides support. Tembo is not the organizer of the events and does not guarantee that they will be held, nor their content or quality; nor is it a party to the professional relationships established between users through networking.

5. Acceptable use and prohibited content

The User undertakes to use the Platform fairly, in compliance with the law, public order and good morals, and with respect for other users. Networking, messaging and video conferencing in particular require professional and respectful conduct.

The following content and conduct are prohibited (without this list being exhaustive) from being published, transmitted or disseminated via the Platform:

• Content that is illegal or that facilitates an illegal activity, or that is contrary to public order and good morals.
• Defamatory, insulting, slanderous content or content harming the honor or reputation of others.
• Obscene, pornographic or shocking content.
• Harassing, threatening or intimidating content, or content constituting cyberharassment.
• Discriminatory or hateful content, or content inciting hatred, violence or discrimination on grounds of origin, religion, gender, disability or any other protected characteristic.
• Unsolicited solicitations, spam, abusive canvassing or unsolicited mass messages via messaging or networking.
• Content infringing the intellectual property rights, trade secrets or privacy of third parties.
• Impersonation of a third party, false declaration of status or affiliation, and any deceptive maneuver.
• Distribution of viruses, malware or any code intended to disrupt the operation of the Platform.
• Any conduct undermining the security, integrity or availability of the Platform or of others' data.

6. Usage restrictions

The Platform, its software components, interfaces, databases and content are protected. Except with the prior written authorization of Tembo or under a mandatory legal exception, the User shall refrain in particular from:

• Copying, reproducing, modifying, adapting, translating or distributing all or part of the services or their components.
• Carrying out any reverse engineering, decompilation or disassembly of the Platform, or attempting to extract its source code, except within the limits permitted by law.
• Extracting, collecting or indexing data by automated means (scraping, bots, harvesting), in particular the attendee directory or profiles, outside the interfaces and authorizations provided.
• Circumventing, disabling or attempting to compromise the security, authentication or access-restriction measures of the Platform.
• Reselling, renting, sublicensing, lending or making the Platform or access to it available to third parties, outside the framework provided.
• Using the Platform, its data or its know-how to design, develop or operate a competing product or service.
• Overloading or disrupting the infrastructure (denial-of-service attacks, excessive automated requests) or using it in a manner liable to impair its operation.

7. Intellectual property and user content

All elements of the Platform (trademarks, logos, interfaces, texts, graphics, software, databases and structure) are the property of Tembo or its partners and are protected by applicable intellectual property rights. Acceptance of these Terms does not entail any assignment of these rights; the User benefits only from a personal, non-exclusive and non-transferable right to use the Platform, for the duration of their use and in compliance with the Terms.

The User retains the rights to the content they publish (in particular event information, descriptions, visuals, logo, and profile elements). By publishing them, the User grants Tembo a non-exclusive, royalty-free, worldwide license, for the duration of their dissemination, for the sole purpose of hosting, reproducing, displaying, technically adapting and disseminating this content on the Platform and in the communications necessary for the operation of the service (for example, displaying the event page, transactional emails, tickets).

The User warrants that they hold all rights and authorizations necessary over the content they publish and that it does not infringe any third-party rights. The User shall indemnify Tembo against any third-party claim in this respect. Tembo may remove any manifestly unlawful content or content contrary to these Terms that is reported to it.

8. Suspension and termination of the account

The User may stop using the Platform at any time and request the closure of their account, subject to ongoing obligations (in particular pending orders and accounting and legal obligations).

Tembo may suspend or terminate a User's access, without notice in case of emergency or serious breach, in particular in the event of a violation of these Terms, prohibited use, a security breach, the provision of inaccurate information, conduct harming other users, or fraudulent use of the Platform. Where circumstances permit, Tembo will inform the User beforehand and may invite them to remedy the situation.

Suspension or termination takes effect on the date indicated by Tembo. It does not affect validly concluded orders, which remain governed by the T&Cs of Sale. Upon account closure, data is processed in accordance with the Privacy Policy, subject to legal retention periods and data necessary to handle any dispute.

9. Service availability and absence of warranty

Tembo undertakes to use reasonable means (best-efforts obligation) to ensure the availability, continuity and security of the Platform. However, the Platform is provided "as is", and Tembo does not warrant that it will operate without interruption, error or unavailability.

Tembo may temporarily suspend access to the Platform for maintenance, updates or security operations. It endeavors to carry out these operations under conditions that limit inconvenience to users and, where possible, to inform users in advance.

Tembo cannot be held liable for interruptions or malfunctions resulting from external causes, in particular internet network failures, the User's equipment, third-party providers (hosting, payment, telecommunications), or an event of force majeure within the meaning of Tunisian law.

10. Limitation of liability

Tembo acts as a technical intermediary. It is not responsible for the holding, content or quality of events, which are the responsibility of organizers, nor for the professional relationships, exchanges or transactions established between users through networking, messaging or video conferencing.

Tembo does not carry out systematic prior monitoring of the content published by users or of the accuracy of the information they provide. Matchmaking suggestions are provided for guidance only and carry no guarantee of result, relevance or conclusion of a business relationship.

To the extent permitted by law, Tembo's liability in connection with the use of the Platform is limited to direct and foreseeable damage; it is excluded for indirect damage (in particular loss of business, revenue, data, customers or opportunity). Nothing in these Terms limits Tembo's liability in the event of gross negligence or willful misconduct, nor the mandatory rights granted to consumers by Law No. 92-117.

11. Personal data

The processing of users' personal data (account data, networking profile, messaging and video-conferencing metadata, order data and technical data) is governed by Organic Law No. 2004-63 of 27 July 2004, under the supervision of the National Authority for the Protection of Personal Data (INPDP).

The purposes, legal bases, retention periods, recipients, any transfers and the rights of data subjects are described in detail in Tembo's Privacy Policy, which the User is invited to consult and which forms an integral part of the contractual framework applicable to use of the Platform.

The User has, in particular, rights of access, rectification, erasure and objection regarding their data, as well as the right to withdraw their consent for the processing that depends on it. These rights are exercised under the conditions specified in the Privacy Policy, at contact@tembo-event.com.

12. Amendment of the Terms

Tembo reserves the right to amend these Terms at any time, in order to reflect changes in its services, the Platform or applicable regulations. The version in force is the one published on this page.

Any substantial change will be brought to users' attention by appropriate means (email or notice on the Platform), within a reasonable time before it takes effect. Continued use of the Platform after the amended Terms take effect constitutes acceptance of the new version. Failing acceptance, the User may stop using the Platform and close their account.

13. Governing law, jurisdiction and language

Governing law: these Terms are governed by Tunisian law, in particular Law No. 2000-83 of 9 August 2000 (electronic exchanges and electronic commerce), Law No. 92-117 of 7 December 1992 (consumer protection) and Organic Law No. 2004-63 of 27 July 2004 (protection of personal data).

Competent jurisdiction: failing an amicable settlement, any dispute relating to the validity, interpretation or performance of these Terms is submitted to the competent courts of Tunis (Tunisia), subject to mandatory rules of jurisdiction protecting consumers.

Reference language: these Terms are available in French, English and Arabic. In the event of any discrepancy in interpretation between the versions, the French version prevails.

Contact: any question relating to these Terms may be addressed to Tembo by email at contact@tembo-event.com or by telephone at +216 27 095 055.